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to identify, address and fix security threats, risks, bugs and other anomaliesģ. to provide, maintain and improve the Services and Technical Support Services subscribed to by Customer Ģ. Google will only process Customer Personal Data and the Google Account Data in the Core Services as data processor, for the three purposes mentioned below, and only when necessary:ġ. In a role as data processor Google may only process the personal data for the three (fixed) purposes authorised by the schools and universities, in stead of the current 17 dynamic purposes. Google has agreed to act as data processor for the Diagnostic Data about the individual use of the services. Google’s contractual, organizational and technical measures to lower the 8 high data protection risks are described in detail in the Update DPIA report for SURF and SIVON and summarised in a table at the end of the Update report. In parallel, negotiations were conducted by the supplier management office for the Dutch central government (SLM Rijk). The only two privacy relevant differences between the free and the paid version is that paying customers can choose to store content data for certain core services in data centres in the EU, and have access to more security features, such as device management. The risks will be mitigated for both the free (Fundamental) and the paid (Standard and Plus) versions of the services. Google will mitigate the risks through a number of measures. In practice, this advice from the Dutch DPA would have required schools and their admins, already overstressed due to an intense year of online teaching, to switch to new software over their summer holiday. In the Netherlands, 52% of primary schools and 36% of secondary schools use Google Workspace, as well as some faculties at 4 of the 14 universities, and 4 of the 36 government-funded universities of applied sciences, according to questionnaires from SURF and SIVON. ‍ Majority of primary schools use Google Workspace In response to a request for advice from SIVON and SURF, cooperatives that assist schools and higher education institutions with IT procurement, the Dutch DPA warned schools and advised the responsible two ministers of Education on to stop using Google Workspace before the start of the new school year, if the problems could not be solved.

Thanks to the positive outcome of the negotiations, possible enforcement by the Dutch Data Protection Authority was averted. These risks were identified in a DPIA conducted by Privacy Company for two universities. After intense negotiations with representatives of the schools and higher education institutions in the Netherlands, Google has agreed to mitigate the high data protection resulting from the use of Google Workspace for Education.

Google has agreed to major privacy improvements for its Google Workspace for Education services for schools and universities in the Netherlands.